Search is gaining the ability to generate answers to customer questions based on your Content Collection using AI. These answers will be retained by Search to provide an effective and consistent experience to customers asking common questions in natural language, encouraging self-service through automated, on-demand customer support.
We'll be releasing this AI capability in phases. The full release will enable you to provide answers to customers on your website. In preparation, you can already start to configure and generate your questions and answers. Future releases will support other languages, but this initial release supports English only.
Key features
Automatically generate questions and answers from your existing Content Collection.
Manually add new questions and answers to handle uncommon or specialized queries from your unique customer base.
Edit your collection of questions and answers to refine your customer’s experience, align with branding, adjust keywords, and deliver the results your customers expect.
Analyze the AI-generated questions and answers over time to gain valuable insights into customer preferences, needs, and emerging trends.